Full payment is also required for all Spa Day Packages at the time of booking. If you need to change your appointment we will try to accommodate you. Please note you may only move an appointment once.

If you require any advice on treatments or packages then please do not hesitate to contact us and one of our experts will be happy to help. To enjoy the ultimate in relaxation for Spa Day Packages we advise you to arrive 15 minutes prior to your appointment in order to check in, change and unwind before your treatment begins.

Your Spa Therapist will include a consultation and homecare recommendations within the time allocated for your treatment. As a courtesy to all clients a prompt appointment schedule is adhered to.

Late arrival for your appointment may result in that time being deducted from your treatment time.

Please also remember that it is essential that suitable bathing wear is worn and if you are with us for the whole day, you may want to bring you own footwear.

You should inform us when booking if you are taking any medication so we may advise you of the best suited treatments for you. Some treatments may not be suitable or require adjusting due to some medical conditions or medications you may be taking. some of the spa experiences may also not be suitable for you.

As your wellbeing is our priority please tell us of any relevant information at the time of booking and we will advise you on the experiences and treatments best suited to you. The spa is not suitable for persons under the age of 16 years old.

Along with the benefits felt on the day, we can help you to prolong the benefits of your Spa treatment.

Our Spa offers a full range of Dermalogica skincare products for home use. Your Spa Therapist will advise you on the correct face and body care to maintain your results.

Cancellations

If for any reason you cannot make your Spa appointment please call us 020 8550 2366. We require 24 hours notice on all treatments and packages to avoid a full cancellation charge.